Return Policy
RedShoeLover.net will replace a product or issue a credit at no cost to customers if the product is delivered with one of these 2 conditions.
Wrong product - If customer received a wrong product due to our shipping mistake, please notify us within 5 business days and we shall arrange for you to return the incorrect product (at our expense) and we shall ship you the correct product or issue you a full credit (including shipping fees).
Wrong product - If customer received a wrong product due to our shipping mistake, please notify us within 5 business days and we shall arrange for you to return the incorrect product (at our expense) and we shall ship you the correct product or issue you a full credit (including shipping fees).
Defective product - If customer received a defective product, please notify us within 5 business days and we shall arrange for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product, we shall issue a credit to the customer. Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective. Therefore, we shall only issue credit on defective items only and not the entire case.
If products meet one of the conditions above, customer have 5 days from the day of delivery to file a return.
A 25% RESTOCKING FEE WILL APPLY TO ANY RETURN THAT DOES NOT MEET THE ABOVE 2 CONDITIONS. CUSTOMERS RESPONSIBLE FOR THE RETURNING DELIVERY FEE.
AFTER 14 DAYS NO RETURN WILL BE ACCEPTED.
ALL RETURNS MUST BE NEW & UNUSED WITH ORIGINAL BOX. WE DO NOT ACCEPT COD RETURN.
AFTER RETURNS ARE PROCESSED WE SHALL ISSUE CREDIT TO CUSTOMERS TOWARD FUTURE ORDERS ONLY. NO CASH REFUND.
Customer can send us an e-mail to redshoelover@gmail.com with the following information:
Customer name
Customer Phone number
Customer billing and e-mail address
Name of the product and reasons for returning the item
In the return package please include a note explaining the product being returned is wrong product or defective item. If a defective item please indicate the area of the problem.
Customer Phone number
Customer billing and e-mail address
Name of the product and reasons for returning the item
In the return package please include a note explaining the product being returned is wrong product or defective item. If a defective item please indicate the area of the problem.